Paid twice by mistake

If one invoice gets paid twice (e.g. via QRIS and then also via a Virtual Account), the second payment is not used and we refund it in full.

What happens?

1. The first payment to arrive settles the invoice; your plan or AI credits activate as usual.
2. The second payment is recorded as a duplicate. Its payment page shows "This payment was a duplicate for an invoice that's already paid."
3. We send an email titled "Duplicate payment …: we are refunding you".
4. Our team refunds the money manually within 7 business days. If needed, we'll ask for your bank account details in a reply to that email.

You don't need to do anything. A duplicate payment is never turned into AI credits without your approval.

How do I prevent it?

• Once one payment succeeds, other payment codes for the same invoice are canceled automatically.
• Don't pay an old code saved on your phone again; always use the code on the latest payment page.

Paid a different amount?

If the amount received doesn't match the invoice, the payment page shows "Payment received, but the amount differs from the invoice." Our team checks it and lets you know by email.

Other refund rules are in the Refund Policy.

Still stuck? Contact [email protected].