When your plan ends: paused posts

Posto plans do not renew automatically. If the renewal invoice is still unpaid when the period ends, this is what happens. The numbers of days below are the current settings.

1. Past due (the day the period ends) — the plan keeps running for 1 day: scheduling, posting, exports, and the studio still work. We send an email with the cut-off date and time. Plan AI credits are per period, so during this day AI actions use top-up AI credits.
2. Drop to Free (1 day after the period ends) — add-ons stop and the workspace uses Free limits and Free plan AI credits. Remaining plan AI credits already expired when the period ended.

When the plan drops to Free:

• Scheduled posts that haven't gone out are paused, not deleted. The calendar shows them as Paused.
• Social accounts above the Free plan limit are suspended. Their access stays saved, so you don't need to reconnect them.
• Recurring schedules are paused.

The Grace period (features temporarily locked) and Locked statuses only appear with special settings; normally the plan drops straight to Free.

How to restore your plan

1. Open the account menu → Plan & billing.
2. Click Pay renewal invoice in the top banner, or Pay in Invoice history. The renewal invoice can be paid for 30 days after it was created; after that, choose a plan again from Pricing.
3. Complete the payment.

Once the payment is received:

• Paused posts whose time is still ahead are scheduled again.
• Posts whose time has already passed are not published late. They show as Failed with the note "missed while the plan had ended"; open the post and pick a new time.
• Suspended social accounts become active again up to your plan's limit, starting with the ones connected the longest.
• Recurring schedules run again.

You get an email and a notification with the number of posts that resumed and that were missed.

While the invoice is unpaid, you can't change your plan. The message "Your renewal invoice is unpaid. Pay it under the account menu → Plan & billing first, then change plans." means you need to pay that invoice first.

Still on the Free plan?

You can keep using the Free plan and schedule new posts within the Free limits. You can delete a paused post from the calendar at any time; deleted posts are not restored.

Still stuck? Contact [email protected].