Post failed: common causes

If a schedule has the status Failed or Partly published, the reason appears on the schedule card in the Calendar menu. For temporary problems, Posto already retries automatically (up to 3 times over about 40 minutes) before marking the post as failed.

How to try again

1. Open Calendar, click the schedule card, then View details to read the reason for each account.
2. Fix the cause (see below).
3. Click Try again. For a Partly published post, Try again only retries the accounts that failed.

You can use Try again up to 3 times per schedule. Once you reach the limit, create a new schedule from the studio.

Account access expired or revoked?

Go to Brand & social accounts → Social accounts. If the status is Expired, Revoked, or Needs attention, click Reconnect, then Try again on the schedule.

Did your plan change?

TikTok is only available on paid plans. If your plan goes back to Free, schedules to TikTok fail until the plan is renewed. If the plan ends because the renewal invoice wasn't paid, posts that haven't gone out are paused and resume when you pay.

Did the platform reject the content?

The caption is too long, there are too many hashtags, or the slide ratio isn't supported. Fix it in the studio, then schedule it again.

"Posto can't confirm whether the post was published"?

First check your account page on that platform. If the post isn't there, click Try again. Posto deliberately doesn't retry automatically so the post doesn't go out twice.

Still stuck? Contact [email protected].