AI credits are refunded when creation fails

AI credits are deducted when you press an AI action button (e.g. Create), before the AI starts working. If anything fails, the AI credits are refunded automatically — you don't need to contact us.

When are AI credits refunded?

1. The slide text fails: all AI credits for that carousel are refunded, including the AI credits for its images.
2. An image fails (after Posto tries a backup): the AI credits for each failed image are refunded. The studio shows a message that the photo couldn't be created and its AI credits were refunded. The slide is still usable; upload your own photo or regenerate it.
3. Replacing a photo fails in the studio: the AI credits for that photo replacement are refunded.
4. An AI text action fails (e.g. caption, rewrite, or brand analysis): the AI credits for that action are refunded.

Which wallet do they go back to?

The wallet they came from. If the plan AI credit period has already rolled over by the time of the refund, the AI credits go to your top-up AI credits so they don't expire.

Is anything not refunded?

Yes: deleting a finished carousel or batch doesn't refund AI credits.

Where can I see my balance?

Your latest balance shows in the left menu and in the account menu → Plan & billing. If the numbers don't look right, contact support with the carousel title and the time.

Money refunds (not AI credits) are covered by the Refund Policy.

Still stuck? Contact [email protected].