Help chat with the Posto assistant

Got a question while using Posto? Click the round Help chat button in the bottom-right corner of the screen. The AI assistant answers from our help center articles, and the Posto team can take over when needed. The chat is free and doesn't use AI credits. This feature is opening gradually, so the button may not appear on your account yet.

How to use it

1. Click Help chat, type your question, then click Send.
2. Answers based on help articles show Sources. Click one to read the full article.
3. Rate an answer with Helpful answer or Not helpful. Your rating helps us improve the answers.

Want to switch topics? Click New conversation. Visitors who aren't signed in complete a quick check before the chat starts.

What can the assistant check?

When you're signed in, the assistant can read your own account data to answer: your plan and AI credit balance, recent carousels, and post status. For workspace owners and admins, it can also look up the last payment and resend an invoice. If a failed carousel's AI credits weren't returned, the assistant can check it and process compensation or pass it to the team.

The assistant can't see other people's accounts or workspaces. AI answers can be wrong; never send passwords in the chat.

Talk to the Posto team

1. Click Talk to a person below the message box.
2. A ticket is created and its number appears in the chat. Our team replies during the working hours shown at the top of the chat.
3. You can close the chat; the team's reply still shows up in the same conversation. When the team joins, the status changes to Connected to the Posto team.

Message limits and WhatsApp

• Each account can currently send up to 40 messages per day to the assistant (visitors without an account: 10). The count resets at midnight WIB (Jakarta time).
• If you reach the limit or the assistant is unavailable, the chat shows a Chat on WhatsApp button so you can still reach the team.
• Questions about AI credits? See How AI credits work.

Still stuck? Contact [email protected].