[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"public-landing":3,"help-categories-en":22,"help-article-white-label-and-custom-domain-en":246},{"heroVariant":4,"testimonials":5,"whatsappUrl":6,"templateCount":7,"templateCountBasic":8,"recurringSeriesMax":9,"scheduleMaxPerDay":15,"blogLocales":16,"social":17},"e",[],null,114,57,{"free":10,"starter":11,"pro":12,"ultimate":13,"agency":14,"custom":14},0,3,10,20,30,25,[],{"instagram":18,"threads":19,"facebook":20,"tiktok":21},"https:\u002F\u002Finstagram.com\u002Fposto_id","https:\u002F\u002Fthreads.com\u002Fposto_id","https:\u002F\u002Ffacebook.com\u002Fposto.id","https:\u002F\u002Ftiktok.com\u002F@posto.id",{"locale":23,"items":24,"popular":239},"en",[25,54,67,116,148,174,194,208,225],{"slug":26,"name":27,"sort":12,"articles":28},"getting-started","Getting started",[29,33,36,39,42,45,48,51],{"slug":30,"title":31,"category":26,"fallback":32},"create-first-carousel","Create your first carousel",false,{"slug":34,"title":35,"category":26,"fallback":32},"automatic-content-format","Automatic content format",{"slug":37,"title":38,"category":26,"fallback":32},"sign-up-and-login","Sign up and log in",{"slug":40,"title":41,"category":26,"fallback":32},"video-slides","Video slides in a carousel",{"slug":43,"title":44,"category":26,"fallback":32},"chat-assistant","Help chat with the Posto assistant",{"slug":46,"title":47,"category":26,"fallback":32},"product-catalog-batch","Batch content from a product catalog",{"slug":49,"title":50,"category":26,"fallback":32},"reels-video-from-carousel","Turn a carousel into a Reels video",{"slug":52,"title":53,"category":26,"fallback":32},"share-to-whatsapp","Share to WhatsApp",{"slug":55,"name":56,"sort":13,"articles":57},"credits","AI credits",[58,61,64],{"slug":59,"title":60,"category":55,"fallback":32},"how-credits-work","How AI credits work",{"slug":62,"title":63,"category":55,"fallback":32},"plan-and-top-up-credits","Plan AI credits and top-up AI credits",{"slug":65,"title":66,"category":55,"fallback":32},"credit-refunds","AI credits are refunded when creation fails",{"slug":68,"name":69,"sort":14,"articles":70},"plans-billing","Plans & billing",[71,74,77,80,83,86,89,92,95,98,101,104,107,110,113],{"slug":72,"title":73,"category":68,"fallback":32},"plans-and-payment-methods","Plans and payment methods",{"slug":75,"title":76,"category":68,"fallback":32},"upgrade-plan","How to upgrade your plan",{"slug":78,"title":79,"category":68,"fallback":32},"pay-with-qris","Pay with QRIS",{"slug":81,"title":82,"category":68,"fallback":32},"pay-with-gopay","Pay with GoPay (via QRIS)",{"slug":84,"title":85,"category":68,"fallback":32},"pay-with-virtual-account","Pay with a Virtual Account",{"slug":87,"title":88,"category":68,"fallback":32},"pay-with-e-wallet","Pay with DANA, OVO, or ShopeePay",{"slug":90,"title":91,"category":68,"fallback":32},"payment-not-confirmed","Payment not confirmed yet",{"slug":93,"title":94,"category":68,"fallback":32},"paid-twice","Paid twice by mistake",{"slug":96,"title":97,"category":68,"fallback":32},"manage-subscription","Manage your plan on the Billing page",{"slug":99,"title":100,"category":68,"fallback":32},"renewal-and-reminders","Renewals & reminders",{"slug":102,"title":103,"category":68,"fallback":32},"grace-period-and-locked","When your plan ends: paused posts",{"slug":105,"title":106,"category":68,"fallback":32},"cancel-or-downgrade","Cancel or downgrade your plan",{"slug":108,"title":109,"category":68,"fallback":32},"invoices-and-npwp","Invoices & tax ID (NPWP)",{"slug":111,"title":112,"category":68,"fallback":32},"coupons","Use a coupon",{"slug":114,"title":115,"category":68,"fallback":32},"top-up-credits","Top up AI credits",{"slug":117,"name":118,"sort":119,"articles":120},"team-agency","Team & agency",35,[121,124,127,130,133,136,139,142,145],{"slug":122,"title":123,"category":117,"fallback":32},"team-and-clients","Team & clients",{"slug":125,"title":126,"category":117,"fallback":32},"client-approval-and-review","Team & client approval",{"slug":128,"title":129,"category":117,"fallback":32},"slide-comments","Slide comments",{"slug":131,"title":132,"category":117,"fallback":32},"agency-calendar","Combined agency calendar",{"slug":134,"title":135,"category":117,"fallback":32},"client-credit-quota","AI credit quota per client",{"slug":137,"title":138,"category":117,"fallback":32},"client-reports","Monthly client reports",{"slug":140,"title":141,"category":117,"fallback":32},"client-reports-full","Full client reports: AI, customisation & auto-send",{"slug":143,"title":144,"category":117,"fallback":32},"private-templates-and-brief","Agency templates, brand lock & brief",{"slug":146,"title":147,"category":117,"fallback":32},"white-label-and-custom-domain","White-label & custom domain",{"slug":149,"name":150,"sort":151,"articles":152},"scheduling","Scheduling & social accounts",40,[153,156,159,162,165,168,171],{"slug":154,"title":155,"category":149,"fallback":32},"connect-social-accounts","Connecting social media accounts",{"slug":157,"title":158,"category":149,"fallback":32},"tiktok-paid-plans","TikTok on paid plans",{"slug":160,"title":161,"category":149,"fallback":32},"schedule-posts","Scheduling posts",{"slug":163,"title":164,"category":149,"fallback":32},"recurring-schedules","Recurring schedules",{"slug":166,"title":167,"category":149,"fallback":32},"post-own-media","Post your own photos & videos",{"slug":169,"title":170,"category":149,"fallback":32},"post-analytics","Post analytics",{"slug":172,"title":173,"category":149,"fallback":32},"make-similar-content","Make more like your best posts",{"slug":175,"name":176,"sort":177,"articles":178},"api-integrations","API & integrations",42,[179,182,185,188,191],{"slug":180,"title":181,"category":175,"fallback":32},"api-and-mcp","API and MCP: connect Posto to other apps",{"slug":183,"title":184,"category":175,"fallback":32},"claude-connector","Connect Posto to Claude as a custom connector",{"slug":186,"title":187,"category":175,"fallback":32},"mcp-via-npx","MCP via npx (@postoid\u002Fmcp)",{"slug":189,"title":190,"category":175,"fallback":32},"api-reels-and-recurring","Reels and recurring schedules via API & MCP",{"slug":192,"title":193,"category":175,"fallback":32},"webhooks","Webhooks: automatic updates from Posto",{"slug":195,"name":196,"sort":197,"articles":198},"account","Account & data",45,[199,202,205],{"slug":200,"title":201,"category":195,"fallback":32},"export-data","Exporting your account data",{"slug":203,"title":204,"category":195,"fallback":32},"delete-account","Deleting your account",{"slug":206,"title":207,"category":195,"fallback":32},"unsubscribe-emails","Unsubscribing from emails",{"slug":209,"name":210,"sort":211,"articles":212},"affiliate","Affiliates & referrals",47,[213,216,219,222],{"slug":214,"title":215,"category":209,"fallback":32},"invite-friends","Invite friends, earn AI credits",{"slug":217,"title":218,"category":209,"fallback":32},"join-affiliate-program","Joining the affiliate program",{"slug":220,"title":221,"category":209,"fallback":32},"affiliate-commission","Affiliate commissions",{"slug":223,"title":224,"category":209,"fallback":32},"affiliate-payouts","Withdrawing affiliate commissions",{"slug":226,"name":227,"sort":228,"articles":229},"troubleshooting","Troubleshooting",50,[230,233,236],{"slug":231,"title":232,"category":226,"fallback":32},"post-failed","Post failed: common causes",{"slug":234,"title":235,"category":226,"fallback":32},"link-not-readable","Link can't be read",{"slug":237,"title":238,"category":226,"fallback":32},"photo-not-showing","Photo not showing on a slide",[240,241,242,243,244,245],{"slug":180,"title":181,"category":175,"fallback":32},{"slug":154,"title":155,"category":149,"fallback":32},{"slug":30,"title":31,"category":26,"fallback":32},{"slug":200,"title":201,"category":195,"fallback":32},{"slug":59,"title":60,"category":55,"fallback":32},{"slug":214,"title":215,"category":209,"fallback":32},{"slug":146,"locale":23,"requestedLocale":23,"fallback":32,"title":147,"html":247,"description":248,"toc":249,"faq":266,"updatedAt":269,"videoUrl":6,"category":270,"related":271,"locales":276},"\u003Cp>White-label makes everything your clients see (review pages, reports, the brief form, report PDFs, and emails to clients) carry your agency's brand, including your own address such as review.youragency.com.\u003C\u002Fp>\n\u003Ch2 id=\"who-can-use-it\">Who can use it?\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>An active \u003Cstrong>Agency\u003C\u002Fstrong> plan; only agency owners or admins can set it up. See \u003Ca href=\"\u002Fpricing\">Pricing\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>This feature is opening gradually. If the page shows \u003Cstrong>Coming soon\u003C\u002Fstrong>, your account isn't included yet; meanwhile client pages use your agency brand kit name, logo, and colour.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"set-up-your-branding\">Set up your branding\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Open \u003Ca href=\"\u002Fapp\u002Fclients\">Clients\u003C\u002Fa> and click \u003Cstrong>White-label\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Under \u003Cstrong>Branding on client pages\u003C\u002Fstrong>, set:\u003Cul>\n\u003Cli>\u003Cstrong>Hide Posto branding\u003C\u002Fstrong>: no \"Made with Posto\", and the browser tab title uses your agency name.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Display name\u003C\u002Fstrong>: leave empty to use the name from your agency brand kit.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Accent colour\u003C\u002Fstrong> (format #RRGGBB): needs at least 3:1 contrast against both white and navy so it reads well in light and dark mode. If it's rejected, choose a colour that isn't too light or too dark.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email sender name\u003C\u002Fstrong> and \u003Cstrong>Reply-to email\u003C\u002Fstrong>: clients see your agency name in their inbox, and their replies go to your address. The sending address is on posto.id unless you set up your own SMTP (see \u003Ca href=\"#send-email-from-your-own-domain-smtp\">Send email from your own domain\u003C\u002Fa>).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003Cli>Check the \u003Cstrong>Review page preview\u003C\u002Fstrong>, then click \u003Cstrong>Save\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>The logo comes from your agency brand kit.\u003C\u002Fp>\n\u003Ch2 id=\"set-up-your-own-domain-cname\">Set up your own domain (CNAME)\u003C\u002Fh2>\n\u003Cp>Use a subdomain whose DNS you manage, e.g. review.youragency.com, not your main domain. One domain per agency.\u003C\u002Fp>\n\u003Col>\n\u003Cli>Under \u003Cstrong>Client page domain\u003C\u002Fstrong>, type the subdomain into \u003Cstrong>Subdomain\u003C\u002Fstrong>, then click \u003Cstrong>Add domain\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Posto shows the record to create: \u003Cstrong>Type\u003C\u002Fstrong> CNAME, \u003Cstrong>Name\u003C\u002Fstrong>, and \u003Cstrong>Value\u003C\u002Fstrong> (currently posto.id). Click \u003Cstrong>Copy\u003C\u002Fstrong> next to each.\u003C\u002Fli>\n\u003Cli>Open your domain's DNS manager and add a new CNAME record. In the name field, most DNS managers only need the first part (e.g. review) because the domain is added automatically. Put the \u003Cstrong>Value\u003C\u002Fstrong> from Posto in the target\u002Fpoints to\u002Fvalue field.\u003C\u002Fli>\n\u003Cli>Wait. DNS changes usually show up within minutes but can take 24–48 hours. Posto checks automatically; you can also click \u003Cstrong>Check again\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>The status changes from \u003Cstrong>Waiting for CNAME\u003C\u002Fstrong> to \u003Cstrong>Waiting for certificate\u003C\u002Fstrong> (HTTPS is set up automatically), then \u003Cstrong>Live\u003C\u002Fstrong>. You get a notification when the domain goes live or fails.\u003C\u002Fli>\n\u003Cli>Once live, check the \u003Cstrong>Brief form on this domain\u003C\u002Fstrong> line. The brief form security check for your domain is set up automatically, usually within a few minutes, and then shows \u003Cstrong>Ready\u003C\u002Fstrong>. If it says \u003Cstrong>Set up by the Posto team\u003C\u002Fstrong> or \u003Cstrong>Delayed\u003C\u002Fstrong>, the Posto team finishes it; you don't need to do anything, and review and report pages already work.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Examples in DNS managers:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Cloudflare: DNS → Records → Add record, Type CNAME, Name review, Target as in \u003Cstrong>Value\u003C\u002Fstrong>. Set Proxy status to DNS only (grey cloud) so the CNAME can be checked.\u003C\u002Fli>\n\u003Cli>Domain registrar or hosting panels (cPanel and similar, e.g. at Niagahoster or Domainesia): open the DNS or Zone Editor menu, add a CNAME record named review pointing to the \u003Cstrong>Value\u003C\u002Fstrong>. If the panel asks for the full name, enter review.youragency.com.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>If the status is \u003Cstrong>Failed\u003C\u002Fstrong>, the domain didn't go live within 72 hours. Read the message under the status (e.g. the CNAME wasn't found or points elsewhere), fix the record, then click \u003Cstrong>Check again\u003C\u002Fstrong>, or \u003Cstrong>Remove domain\u003C\u002Fstrong> and add it again.\u003C\u002Fp>\n\u003Ch2 id=\"send-email-from-your-own-domain-smtp\">Send email from your own domain (SMTP)\u003C\u002Fh2>\n\u003Cp>By default, emails to clients are sent from a posto.id address with your agency name. To have clients receive emails from your agency address (e.g. \u003Ca href=\"mailto:hello@youragency.com\">hello@youragency.com\u003C\u002Fa>), set up your agency's own SMTP server, for example from Google Workspace, Microsoft 365, Zoho Mail, or your hosting (cPanel).\u003C\u002Fp>\n\u003Col>\n\u003Cli>Under \u003Cstrong>Client emails from your own domain\u003C\u002Fstrong>, fill in:\u003Cul>\n\u003Cli>\u003Cstrong>SMTP host\u003C\u002Fstrong>, \u003Cstrong>Port\u003C\u002Fstrong>, and \u003Cstrong>Connection security\u003C\u002Fstrong> from your email provider. Usually port 587 with STARTTLS, or 465 with SSL\u002FTLS.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>SMTP username\u003C\u002Fstrong> and \u003Cstrong>SMTP password\u003C\u002Fstrong>. For Google Workspace and Microsoft 365 with two-step sign-in, use an \"app password\". The password is stored encrypted and never shown again.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sender address (From)\u003C\u002Fstrong>: an address on your agency domain that the SMTP account may send from. Gmail, Yahoo, Outlook, and posto.id addresses can't be used.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sender name\u003C\u002Fstrong> and \u003Cstrong>Reply-to email\u003C\u002Fstrong> if needed; leave empty to use the branding settings above.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Save email settings\u003C\u002Fstrong>. The status is \u003Cstrong>Not tested\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Send test email\u003C\u002Fstrong>. Posto sends a test email to your account email through your agency SMTP server. If it works, the status becomes \u003Cstrong>Verified\u003C\u002Fstrong> and emails to clients (review, brief, report) start going out from your agency address.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>If the status is \u003Cstrong>Failed\u003C\u002Fstrong>, read the reason (e.g. the login was rejected, the secure connection failed, or the server couldn't be reached), fix the fields, save, then send a test email again. Changing the host, port, security, username, password, or sender address sets the status back to \u003Cstrong>Not tested\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Only emails to clients use your agency SMTP. Account, billing, and team notification emails still come from Posto.\u003C\u002Fli>\n\u003Cli>If your agency SMTP server can't be reached after several tries, the email is still sent through Posto with your agency reply-to address, and you get a notification. If the login or certificate is the problem, the status stays \u003Cstrong>Failed\u003C\u002Fstrong> until you fix it.\u003C\u002Fli>\n\u003Cli>To keep emails out of spam, make sure your agency domain has SPF and DKIM set up by your email provider.\u003C\u002Fli>\n\u003Cli>Tick \u003Cstrong>Allow self-signed certificate\u003C\u002Fstrong> only for your own server that uses a self-made certificate; it's less secure.\u003C\u002Fli>\n\u003Cli>Turn off \u003Cstrong>Send client emails through this SMTP\u003C\u002Fstrong> to use Posto for now without deleting your settings.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"good-to-know\">Good to know\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Your own domain only serves client link pages (review, report, brief). The Posto app and login stay on posto.id.\u003C\u002Fli>\n\u003Cli>Once live, new links use your domain; older posto.id links keep working.\u003C\u002Fli>\n\u003Cli>If the Agency plan ends or is downgraded, the domain is released automatically and new links go back to the Posto address.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Still stuck? Contact \u003Ca href=\"mailto:support@posto.id\">support@posto.id\u003C\u002Fa>.\u003C\u002Fp>\n","White-label makes everything your clients see (review pages, reports, the brief form, report PDFs, and emails to clients) carry your agency's brand, including…",[250,254,257,260,263],{"id":251,"text":252,"level":253},"who-can-use-it","Who can use it?",2,{"id":255,"text":256,"level":253},"set-up-your-branding","Set up your branding",{"id":258,"text":259,"level":253},"set-up-your-own-domain-cname","Set up your own domain (CNAME)",{"id":261,"text":262,"level":253},"send-email-from-your-own-domain-smtp","Send email from your own domain (SMTP)",{"id":264,"text":265,"level":253},"good-to-know","Good to know",[267],{"question":252,"answer":268},"An active Agency plan; only agency owners or admins can set it up. See Pricing . This feature is opening gradually. If the page shows Coming soon , your account isn't included yet; meanwhile client pages use your agency brand kit name, logo, and colour.","2026-11-09T10:57:16.824Z",{"slug":117,"name":118},[272,273,274,275],{"slug":122,"title":123,"category":117,"fallback":32},{"slug":125,"title":126,"category":117,"fallback":32},{"slug":128,"title":129,"category":117,"fallback":32},{"slug":131,"title":132,"category":117,"fallback":32},[23,277,278],"id","ms"]