[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"public-landing":3,"help-categories-en":22,"help-article-post-failed-en":246},{"heroVariant":4,"testimonials":5,"whatsappUrl":6,"templateCount":7,"templateCountBasic":8,"recurringSeriesMax":9,"scheduleMaxPerDay":15,"blogLocales":16,"social":17},"e",[],null,114,57,{"free":10,"starter":11,"pro":12,"ultimate":13,"agency":14,"custom":14},0,3,10,20,30,25,[],{"instagram":18,"threads":19,"facebook":20,"tiktok":21},"https:\u002F\u002Finstagram.com\u002Fposto_id","https:\u002F\u002Fthreads.com\u002Fposto_id","https:\u002F\u002Ffacebook.com\u002Fposto.id","https:\u002F\u002Ftiktok.com\u002F@posto.id",{"locale":23,"items":24,"popular":239},"en",[25,54,67,116,148,174,194,208,225],{"slug":26,"name":27,"sort":12,"articles":28},"getting-started","Getting started",[29,33,36,39,42,45,48,51],{"slug":30,"title":31,"category":26,"fallback":32},"create-first-carousel","Create your first carousel",false,{"slug":34,"title":35,"category":26,"fallback":32},"automatic-content-format","Automatic content format",{"slug":37,"title":38,"category":26,"fallback":32},"sign-up-and-login","Sign up and log in",{"slug":40,"title":41,"category":26,"fallback":32},"video-slides","Video slides in a carousel",{"slug":43,"title":44,"category":26,"fallback":32},"chat-assistant","Help chat with the Posto assistant",{"slug":46,"title":47,"category":26,"fallback":32},"product-catalog-batch","Batch content from a product catalog",{"slug":49,"title":50,"category":26,"fallback":32},"reels-video-from-carousel","Turn a carousel into a Reels video",{"slug":52,"title":53,"category":26,"fallback":32},"share-to-whatsapp","Share to WhatsApp",{"slug":55,"name":56,"sort":13,"articles":57},"credits","AI credits",[58,61,64],{"slug":59,"title":60,"category":55,"fallback":32},"how-credits-work","How AI credits work",{"slug":62,"title":63,"category":55,"fallback":32},"plan-and-top-up-credits","Plan AI credits and top-up AI credits",{"slug":65,"title":66,"category":55,"fallback":32},"credit-refunds","AI credits are refunded when creation fails",{"slug":68,"name":69,"sort":14,"articles":70},"plans-billing","Plans & billing",[71,74,77,80,83,86,89,92,95,98,101,104,107,110,113],{"slug":72,"title":73,"category":68,"fallback":32},"plans-and-payment-methods","Plans and payment methods",{"slug":75,"title":76,"category":68,"fallback":32},"upgrade-plan","How to upgrade your plan",{"slug":78,"title":79,"category":68,"fallback":32},"pay-with-qris","Pay with QRIS",{"slug":81,"title":82,"category":68,"fallback":32},"pay-with-gopay","Pay with GoPay (via QRIS)",{"slug":84,"title":85,"category":68,"fallback":32},"pay-with-virtual-account","Pay with a Virtual Account",{"slug":87,"title":88,"category":68,"fallback":32},"pay-with-e-wallet","Pay with DANA, OVO, or ShopeePay",{"slug":90,"title":91,"category":68,"fallback":32},"payment-not-confirmed","Payment not confirmed yet",{"slug":93,"title":94,"category":68,"fallback":32},"paid-twice","Paid twice by mistake",{"slug":96,"title":97,"category":68,"fallback":32},"manage-subscription","Manage your plan on the Billing page",{"slug":99,"title":100,"category":68,"fallback":32},"renewal-and-reminders","Renewals & reminders",{"slug":102,"title":103,"category":68,"fallback":32},"grace-period-and-locked","When your plan ends: paused posts",{"slug":105,"title":106,"category":68,"fallback":32},"cancel-or-downgrade","Cancel or downgrade your plan",{"slug":108,"title":109,"category":68,"fallback":32},"invoices-and-npwp","Invoices & tax ID (NPWP)",{"slug":111,"title":112,"category":68,"fallback":32},"coupons","Use a coupon",{"slug":114,"title":115,"category":68,"fallback":32},"top-up-credits","Top up AI credits",{"slug":117,"name":118,"sort":119,"articles":120},"team-agency","Team & agency",35,[121,124,127,130,133,136,139,142,145],{"slug":122,"title":123,"category":117,"fallback":32},"team-and-clients","Team & clients",{"slug":125,"title":126,"category":117,"fallback":32},"client-approval-and-review","Team & client approval",{"slug":128,"title":129,"category":117,"fallback":32},"slide-comments","Slide comments",{"slug":131,"title":132,"category":117,"fallback":32},"agency-calendar","Combined agency calendar",{"slug":134,"title":135,"category":117,"fallback":32},"client-credit-quota","AI credit quota per client",{"slug":137,"title":138,"category":117,"fallback":32},"client-reports","Monthly client reports",{"slug":140,"title":141,"category":117,"fallback":32},"client-reports-full","Full client reports: AI, customisation & auto-send",{"slug":143,"title":144,"category":117,"fallback":32},"private-templates-and-brief","Agency templates, brand lock & brief",{"slug":146,"title":147,"category":117,"fallback":32},"white-label-and-custom-domain","White-label & custom domain",{"slug":149,"name":150,"sort":151,"articles":152},"scheduling","Scheduling & social accounts",40,[153,156,159,162,165,168,171],{"slug":154,"title":155,"category":149,"fallback":32},"connect-social-accounts","Connecting social media accounts",{"slug":157,"title":158,"category":149,"fallback":32},"tiktok-paid-plans","TikTok on paid plans",{"slug":160,"title":161,"category":149,"fallback":32},"schedule-posts","Scheduling posts",{"slug":163,"title":164,"category":149,"fallback":32},"recurring-schedules","Recurring schedules",{"slug":166,"title":167,"category":149,"fallback":32},"post-own-media","Post your own photos & videos",{"slug":169,"title":170,"category":149,"fallback":32},"post-analytics","Post analytics",{"slug":172,"title":173,"category":149,"fallback":32},"make-similar-content","Make more like your best posts",{"slug":175,"name":176,"sort":177,"articles":178},"api-integrations","API & integrations",42,[179,182,185,188,191],{"slug":180,"title":181,"category":175,"fallback":32},"api-and-mcp","API and MCP: connect Posto to other apps",{"slug":183,"title":184,"category":175,"fallback":32},"claude-connector","Connect Posto to Claude as a custom connector",{"slug":186,"title":187,"category":175,"fallback":32},"mcp-via-npx","MCP via npx (@postoid\u002Fmcp)",{"slug":189,"title":190,"category":175,"fallback":32},"api-reels-and-recurring","Reels and recurring schedules via API & MCP",{"slug":192,"title":193,"category":175,"fallback":32},"webhooks","Webhooks: automatic updates from Posto",{"slug":195,"name":196,"sort":197,"articles":198},"account","Account & data",45,[199,202,205],{"slug":200,"title":201,"category":195,"fallback":32},"export-data","Exporting your account data",{"slug":203,"title":204,"category":195,"fallback":32},"delete-account","Deleting your account",{"slug":206,"title":207,"category":195,"fallback":32},"unsubscribe-emails","Unsubscribing from emails",{"slug":209,"name":210,"sort":211,"articles":212},"affiliate","Affiliates & referrals",47,[213,216,219,222],{"slug":214,"title":215,"category":209,"fallback":32},"invite-friends","Invite friends, earn AI credits",{"slug":217,"title":218,"category":209,"fallback":32},"join-affiliate-program","Joining the affiliate program",{"slug":220,"title":221,"category":209,"fallback":32},"affiliate-commission","Affiliate commissions",{"slug":223,"title":224,"category":209,"fallback":32},"affiliate-payouts","Withdrawing affiliate commissions",{"slug":226,"name":227,"sort":228,"articles":229},"troubleshooting","Troubleshooting",50,[230,233,236],{"slug":231,"title":232,"category":226,"fallback":32},"post-failed","Post failed: common causes",{"slug":234,"title":235,"category":226,"fallback":32},"link-not-readable","Link can't be read",{"slug":237,"title":238,"category":226,"fallback":32},"photo-not-showing","Photo not showing on a slide",[240,241,242,243,244,245],{"slug":180,"title":181,"category":175,"fallback":32},{"slug":154,"title":155,"category":149,"fallback":32},{"slug":30,"title":31,"category":26,"fallback":32},{"slug":200,"title":201,"category":195,"fallback":32},{"slug":59,"title":60,"category":55,"fallback":32},{"slug":214,"title":215,"category":209,"fallback":32},{"slug":231,"locale":23,"requestedLocale":23,"fallback":32,"title":232,"html":247,"description":248,"toc":249,"faq":266,"updatedAt":275,"videoUrl":6,"category":276,"related":277,"locales":280},"\u003Cp>If a schedule has the status \u003Cstrong>Failed\u003C\u002Fstrong> or \u003Cstrong>Partly published\u003C\u002Fstrong>, the reason appears on the schedule card in the \u003Cstrong>Calendar\u003C\u002Fstrong> menu. For temporary problems, Posto already retries automatically (up to 3 times over about 40 minutes) before marking the post as failed.\u003C\u002Fp>\n\u003Ch2 id=\"how-to-try-again\">How to try again\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Open \u003Cstrong>Calendar\u003C\u002Fstrong>, click the schedule card, then \u003Cstrong>View details\u003C\u002Fstrong> to read the reason for each account.\u003C\u002Fli>\n\u003Cli>Fix the cause (see below).\u003C\u002Fli>\n\u003Cli>Click \u003Cstrong>Try again\u003C\u002Fstrong>. For a Partly published post, Try again only retries the accounts that failed.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>You can use Try again up to 3 times per schedule. Once you reach the limit, create a new schedule from the studio.\u003C\u002Fp>\n\u003Ch2 id=\"account-access-expired-or-revoked\">Account access expired or revoked?\u003C\u002Fh2>\n\u003Cp>Go to \u003Cstrong>Brand & social accounts → Social accounts\u003C\u002Fstrong>. If the status is Expired, Revoked, or Needs attention, click \u003Cstrong>Reconnect\u003C\u002Fstrong>, then \u003Cstrong>Try again\u003C\u002Fstrong> on the schedule.\u003C\u002Fp>\n\u003Ch2 id=\"did-your-plan-change\">Did your plan change?\u003C\u002Fh2>\n\u003Cp>TikTok is only available on paid plans. If your plan goes back to Free, schedules to TikTok fail until the plan is renewed. If the plan ends because the renewal invoice wasn't paid, posts that haven't gone out are paused and resume when you pay.\u003C\u002Fp>\n\u003Ch2 id=\"did-the-platform-reject-the-content\">Did the platform reject the content?\u003C\u002Fh2>\n\u003Cp>The caption is too long, there are too many hashtags, or the slide ratio isn't supported. Fix it in the studio, then schedule it again.\u003C\u002Fp>\n\u003Ch2 id=\"posto-can-t-confirm-whether-the-post-was-published\">\"Posto can't confirm whether the post was published\"?\u003C\u002Fh2>\n\u003Cp>First check your account page on that platform. If the post isn't there, click \u003Cstrong>Try again\u003C\u002Fstrong>. Posto deliberately doesn't retry automatically so the post doesn't go out twice.\u003C\u002Fp>\n\u003Cp>Still stuck? Contact \u003Ca href=\"mailto:support@posto.id\">support@posto.id\u003C\u002Fa>.\u003C\u002Fp>\n","If a schedule has the status Failed or Partly published, the reason appears on the schedule card in the Calendar menu. For temporary problems, Posto already…",[250,254,257,260,263],{"id":251,"text":252,"level":253},"how-to-try-again","How to try again",2,{"id":255,"text":256,"level":253},"account-access-expired-or-revoked","Account access expired or revoked?",{"id":258,"text":259,"level":253},"did-your-plan-change","Did your plan change?",{"id":261,"text":262,"level":253},"did-the-platform-reject-the-content","Did the platform reject the content?",{"id":264,"text":265,"level":253},"posto-can-t-confirm-whether-the-post-was-published","\"Posto can't confirm whether the post was published\"?",[267,269,271,273],{"question":256,"answer":268},"Go to Brand & social accounts → Social accounts . If the status is Expired, Revoked, or Needs attention, click Reconnect , then Try again on the schedule.",{"question":259,"answer":270},"TikTok is only available on paid plans. If your plan goes back to Free, schedules to TikTok fail until the plan is renewed. If the plan ends because the renewal invoice wasn't paid, posts that haven't gone out are paused and resume when you pay.",{"question":262,"answer":272},"The caption is too long, there are too many hashtags, or the slide ratio isn't supported. Fix it in the studio, then schedule it again.",{"question":265,"answer":274},"First check your account page on that platform. If the post isn't there, click Try again . Posto deliberately doesn't retry automatically so the post doesn't go out twice. Still stuck? Contact support@posto.id .","2026-11-12T01:35:30.582Z",{"slug":226,"name":227},[278,279],{"slug":234,"title":235,"category":226,"fallback":32},{"slug":237,"title":238,"category":226,"fallback":32},[23,281,282],"id","ms"]