[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"public-landing":3,"help-categories-en":22,"help-article-paid-twice-en":246},{"heroVariant":4,"testimonials":5,"whatsappUrl":6,"templateCount":7,"templateCountBasic":8,"recurringSeriesMax":9,"scheduleMaxPerDay":15,"blogLocales":16,"social":17},"e",[],null,114,57,{"free":10,"starter":11,"pro":12,"ultimate":13,"agency":14,"custom":14},0,3,10,20,30,25,[],{"instagram":18,"threads":19,"facebook":20,"tiktok":21},"https:\u002F\u002Finstagram.com\u002Fposto_id","https:\u002F\u002Fthreads.com\u002Fposto_id","https:\u002F\u002Ffacebook.com\u002Fposto.id","https:\u002F\u002Ftiktok.com\u002F@posto.id",{"locale":23,"items":24,"popular":239},"en",[25,54,67,116,148,174,194,208,225],{"slug":26,"name":27,"sort":12,"articles":28},"getting-started","Getting started",[29,33,36,39,42,45,48,51],{"slug":30,"title":31,"category":26,"fallback":32},"create-first-carousel","Create your first carousel",false,{"slug":34,"title":35,"category":26,"fallback":32},"automatic-content-format","Automatic content format",{"slug":37,"title":38,"category":26,"fallback":32},"sign-up-and-login","Sign up and log in",{"slug":40,"title":41,"category":26,"fallback":32},"video-slides","Video slides in a carousel",{"slug":43,"title":44,"category":26,"fallback":32},"chat-assistant","Help chat with the Posto assistant",{"slug":46,"title":47,"category":26,"fallback":32},"product-catalog-batch","Batch content from a product catalog",{"slug":49,"title":50,"category":26,"fallback":32},"reels-video-from-carousel","Turn a carousel into a Reels video",{"slug":52,"title":53,"category":26,"fallback":32},"share-to-whatsapp","Share to WhatsApp",{"slug":55,"name":56,"sort":13,"articles":57},"credits","AI credits",[58,61,64],{"slug":59,"title":60,"category":55,"fallback":32},"how-credits-work","How AI credits work",{"slug":62,"title":63,"category":55,"fallback":32},"plan-and-top-up-credits","Plan AI credits and top-up AI credits",{"slug":65,"title":66,"category":55,"fallback":32},"credit-refunds","AI credits are refunded when creation fails",{"slug":68,"name":69,"sort":14,"articles":70},"plans-billing","Plans & billing",[71,74,77,80,83,86,89,92,95,98,101,104,107,110,113],{"slug":72,"title":73,"category":68,"fallback":32},"plans-and-payment-methods","Plans and payment methods",{"slug":75,"title":76,"category":68,"fallback":32},"upgrade-plan","How to upgrade your plan",{"slug":78,"title":79,"category":68,"fallback":32},"pay-with-qris","Pay with QRIS",{"slug":81,"title":82,"category":68,"fallback":32},"pay-with-gopay","Pay with GoPay (via QRIS)",{"slug":84,"title":85,"category":68,"fallback":32},"pay-with-virtual-account","Pay with a Virtual Account",{"slug":87,"title":88,"category":68,"fallback":32},"pay-with-e-wallet","Pay with DANA, OVO, or ShopeePay",{"slug":90,"title":91,"category":68,"fallback":32},"payment-not-confirmed","Payment not confirmed yet",{"slug":93,"title":94,"category":68,"fallback":32},"paid-twice","Paid twice by mistake",{"slug":96,"title":97,"category":68,"fallback":32},"manage-subscription","Manage your plan on the Billing page",{"slug":99,"title":100,"category":68,"fallback":32},"renewal-and-reminders","Renewals & reminders",{"slug":102,"title":103,"category":68,"fallback":32},"grace-period-and-locked","When your plan ends: paused posts",{"slug":105,"title":106,"category":68,"fallback":32},"cancel-or-downgrade","Cancel or downgrade your plan",{"slug":108,"title":109,"category":68,"fallback":32},"invoices-and-npwp","Invoices & tax ID (NPWP)",{"slug":111,"title":112,"category":68,"fallback":32},"coupons","Use a coupon",{"slug":114,"title":115,"category":68,"fallback":32},"top-up-credits","Top up AI credits",{"slug":117,"name":118,"sort":119,"articles":120},"team-agency","Team & agency",35,[121,124,127,130,133,136,139,142,145],{"slug":122,"title":123,"category":117,"fallback":32},"team-and-clients","Team & clients",{"slug":125,"title":126,"category":117,"fallback":32},"client-approval-and-review","Team & client approval",{"slug":128,"title":129,"category":117,"fallback":32},"slide-comments","Slide comments",{"slug":131,"title":132,"category":117,"fallback":32},"agency-calendar","Combined agency calendar",{"slug":134,"title":135,"category":117,"fallback":32},"client-credit-quota","AI credit quota per client",{"slug":137,"title":138,"category":117,"fallback":32},"client-reports","Monthly client reports",{"slug":140,"title":141,"category":117,"fallback":32},"client-reports-full","Full client reports: AI, customisation & auto-send",{"slug":143,"title":144,"category":117,"fallback":32},"private-templates-and-brief","Agency templates, brand lock & brief",{"slug":146,"title":147,"category":117,"fallback":32},"white-label-and-custom-domain","White-label & custom domain",{"slug":149,"name":150,"sort":151,"articles":152},"scheduling","Scheduling & social accounts",40,[153,156,159,162,165,168,171],{"slug":154,"title":155,"category":149,"fallback":32},"connect-social-accounts","Connecting social media accounts",{"slug":157,"title":158,"category":149,"fallback":32},"tiktok-paid-plans","TikTok on paid plans",{"slug":160,"title":161,"category":149,"fallback":32},"schedule-posts","Scheduling posts",{"slug":163,"title":164,"category":149,"fallback":32},"recurring-schedules","Recurring schedules",{"slug":166,"title":167,"category":149,"fallback":32},"post-own-media","Post your own photos & videos",{"slug":169,"title":170,"category":149,"fallback":32},"post-analytics","Post analytics",{"slug":172,"title":173,"category":149,"fallback":32},"make-similar-content","Make more like your best posts",{"slug":175,"name":176,"sort":177,"articles":178},"api-integrations","API & integrations",42,[179,182,185,188,191],{"slug":180,"title":181,"category":175,"fallback":32},"api-and-mcp","API and MCP: connect Posto to other apps",{"slug":183,"title":184,"category":175,"fallback":32},"claude-connector","Connect Posto to Claude as a custom connector",{"slug":186,"title":187,"category":175,"fallback":32},"mcp-via-npx","MCP via npx (@postoid\u002Fmcp)",{"slug":189,"title":190,"category":175,"fallback":32},"api-reels-and-recurring","Reels and recurring schedules via API & MCP",{"slug":192,"title":193,"category":175,"fallback":32},"webhooks","Webhooks: automatic updates from Posto",{"slug":195,"name":196,"sort":197,"articles":198},"account","Account & data",45,[199,202,205],{"slug":200,"title":201,"category":195,"fallback":32},"export-data","Exporting your account data",{"slug":203,"title":204,"category":195,"fallback":32},"delete-account","Deleting your account",{"slug":206,"title":207,"category":195,"fallback":32},"unsubscribe-emails","Unsubscribing from emails",{"slug":209,"name":210,"sort":211,"articles":212},"affiliate","Affiliates & referrals",47,[213,216,219,222],{"slug":214,"title":215,"category":209,"fallback":32},"invite-friends","Invite friends, earn AI credits",{"slug":217,"title":218,"category":209,"fallback":32},"join-affiliate-program","Joining the affiliate program",{"slug":220,"title":221,"category":209,"fallback":32},"affiliate-commission","Affiliate commissions",{"slug":223,"title":224,"category":209,"fallback":32},"affiliate-payouts","Withdrawing affiliate commissions",{"slug":226,"name":227,"sort":228,"articles":229},"troubleshooting","Troubleshooting",50,[230,233,236],{"slug":231,"title":232,"category":226,"fallback":32},"post-failed","Post failed: common causes",{"slug":234,"title":235,"category":226,"fallback":32},"link-not-readable","Link can't be read",{"slug":237,"title":238,"category":226,"fallback":32},"photo-not-showing","Photo not showing on a slide",[240,241,242,243,244,245],{"slug":180,"title":181,"category":175,"fallback":32},{"slug":154,"title":155,"category":149,"fallback":32},{"slug":30,"title":31,"category":26,"fallback":32},{"slug":200,"title":201,"category":195,"fallback":32},{"slug":59,"title":60,"category":55,"fallback":32},{"slug":214,"title":215,"category":209,"fallback":32},{"slug":93,"locale":23,"requestedLocale":23,"fallback":32,"title":94,"html":247,"description":248,"toc":249,"faq":260,"updatedAt":267,"videoUrl":6,"category":268,"related":269,"locales":274},"\u003Cp>If one invoice gets paid twice (e.g. via QRIS and then also via a Virtual Account), the second payment is \u003Cstrong>not used\u003C\u002Fstrong> and we refund it in full.\u003C\u002Fp>\n\u003Ch2 id=\"what-happens\">What happens?\u003C\u002Fh2>\n\u003Col>\n\u003Cli>The first payment to arrive settles the invoice; your plan or AI credits activate as usual.\u003C\u002Fli>\n\u003Cli>The second payment is recorded as a duplicate. Its payment page shows \"This payment was a duplicate for an invoice that's already paid.\"\u003C\u002Fli>\n\u003Cli>We send an email titled \"Duplicate payment …: we are refunding you\".\u003C\u002Fli>\n\u003Cli>Our team refunds the money manually within 7 business days. If needed, we'll ask for your bank account details in a reply to that email.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>You don't need to do anything. A duplicate payment is never turned into AI credits without your approval.\u003C\u002Fp>\n\u003Ch2 id=\"how-do-i-prevent-it\">How do I prevent it?\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Once one payment succeeds, other payment codes for the same invoice are canceled automatically.\u003C\u002Fli>\n\u003Cli>Don't pay an old code saved on your phone again; always use the code on the latest payment page.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"paid-a-different-amount\">Paid a different amount?\u003C\u002Fh2>\n\u003Cp>If the amount received doesn't match the invoice, the payment page shows \"Payment received, but the amount differs from the invoice.\" Our team checks it and lets you know by email.\u003C\u002Fp>\n\u003Cp>Other refund rules are in the \u003Ca href=\"\u002Frefund\">Refund Policy\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>Still stuck? Contact \u003Ca href=\"mailto:support@posto.id\">support@posto.id\u003C\u002Fa>.\u003C\u002Fp>\n","If one invoice gets paid twice (e.g. via QRIS and then also via a Virtual Account), the second payment is not used and we refund it in full. What happens? The…",[250,254,257],{"id":251,"text":252,"level":253},"what-happens","What happens?",2,{"id":255,"text":256,"level":253},"how-do-i-prevent-it","How do I prevent it?",{"id":258,"text":259,"level":253},"paid-a-different-amount","Paid a different amount?",[261,263,265],{"question":252,"answer":262},"The first payment to arrive settles the invoice; your plan or AI credits activate as usual. The second payment is recorded as a duplicate. Its payment page shows \"This payment was a duplicate for an invoice that's already paid.\" We send an email titled \"Duplicate payment …: we are refunding you\". Our team refunds the money manually within 7 business days. If needed, we'll ask for your bank account details in a reply to that email. You don't need to do anything. A duplicate payment is never turn…",{"question":256,"answer":264},"Once one payment succeeds, other payment codes for the same invoice are canceled automatically. Don't pay an old code saved on your phone again; always use the code on the latest payment page.",{"question":259,"answer":266},"If the amount received doesn't match the invoice, the payment page shows \"Payment received, but the amount differs from the invoice.\" Our team checks it and lets you know by email. Other refund rules are in the Refund Policy . Still stuck? Contact support@posto.id .","2026-11-09T10:55:35.148Z",{"slug":68,"name":69},[270,271,272,273],{"slug":72,"title":73,"category":68,"fallback":32},{"slug":75,"title":76,"category":68,"fallback":32},{"slug":78,"title":79,"category":68,"fallback":32},{"slug":81,"title":82,"category":68,"fallback":32},[23,275,276],"id","ms"]