[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"public-landing":3,"help-categories-en":22,"help-article-credit-refunds-en":246},{"heroVariant":4,"testimonials":5,"whatsappUrl":6,"templateCount":7,"templateCountBasic":8,"recurringSeriesMax":9,"scheduleMaxPerDay":15,"blogLocales":16,"social":17},"e",[],null,114,57,{"free":10,"starter":11,"pro":12,"ultimate":13,"agency":14,"custom":14},0,3,10,20,30,25,[],{"instagram":18,"threads":19,"facebook":20,"tiktok":21},"https:\u002F\u002Finstagram.com\u002Fposto_id","https:\u002F\u002Fthreads.com\u002Fposto_id","https:\u002F\u002Ffacebook.com\u002Fposto.id","https:\u002F\u002Ftiktok.com\u002F@posto.id",{"locale":23,"items":24,"popular":239},"en",[25,54,67,116,148,174,194,208,225],{"slug":26,"name":27,"sort":12,"articles":28},"getting-started","Getting started",[29,33,36,39,42,45,48,51],{"slug":30,"title":31,"category":26,"fallback":32},"create-first-carousel","Create your first carousel",false,{"slug":34,"title":35,"category":26,"fallback":32},"automatic-content-format","Automatic content format",{"slug":37,"title":38,"category":26,"fallback":32},"sign-up-and-login","Sign up and log in",{"slug":40,"title":41,"category":26,"fallback":32},"video-slides","Video slides in a carousel",{"slug":43,"title":44,"category":26,"fallback":32},"chat-assistant","Help chat with the Posto assistant",{"slug":46,"title":47,"category":26,"fallback":32},"product-catalog-batch","Batch content from a product catalog",{"slug":49,"title":50,"category":26,"fallback":32},"reels-video-from-carousel","Turn a carousel into a Reels video",{"slug":52,"title":53,"category":26,"fallback":32},"share-to-whatsapp","Share to WhatsApp",{"slug":55,"name":56,"sort":13,"articles":57},"credits","AI credits",[58,61,64],{"slug":59,"title":60,"category":55,"fallback":32},"how-credits-work","How AI credits work",{"slug":62,"title":63,"category":55,"fallback":32},"plan-and-top-up-credits","Plan AI credits and top-up AI credits",{"slug":65,"title":66,"category":55,"fallback":32},"credit-refunds","AI credits are refunded when creation fails",{"slug":68,"name":69,"sort":14,"articles":70},"plans-billing","Plans & billing",[71,74,77,80,83,86,89,92,95,98,101,104,107,110,113],{"slug":72,"title":73,"category":68,"fallback":32},"plans-and-payment-methods","Plans and payment methods",{"slug":75,"title":76,"category":68,"fallback":32},"upgrade-plan","How to upgrade your plan",{"slug":78,"title":79,"category":68,"fallback":32},"pay-with-qris","Pay with QRIS",{"slug":81,"title":82,"category":68,"fallback":32},"pay-with-gopay","Pay with GoPay (via QRIS)",{"slug":84,"title":85,"category":68,"fallback":32},"pay-with-virtual-account","Pay with a Virtual Account",{"slug":87,"title":88,"category":68,"fallback":32},"pay-with-e-wallet","Pay with DANA, OVO, or ShopeePay",{"slug":90,"title":91,"category":68,"fallback":32},"payment-not-confirmed","Payment not confirmed yet",{"slug":93,"title":94,"category":68,"fallback":32},"paid-twice","Paid twice by mistake",{"slug":96,"title":97,"category":68,"fallback":32},"manage-subscription","Manage your plan on the Billing page",{"slug":99,"title":100,"category":68,"fallback":32},"renewal-and-reminders","Renewals & reminders",{"slug":102,"title":103,"category":68,"fallback":32},"grace-period-and-locked","When your plan ends: paused posts",{"slug":105,"title":106,"category":68,"fallback":32},"cancel-or-downgrade","Cancel or downgrade your plan",{"slug":108,"title":109,"category":68,"fallback":32},"invoices-and-npwp","Invoices & tax ID (NPWP)",{"slug":111,"title":112,"category":68,"fallback":32},"coupons","Use a coupon",{"slug":114,"title":115,"category":68,"fallback":32},"top-up-credits","Top up AI credits",{"slug":117,"name":118,"sort":119,"articles":120},"team-agency","Team & agency",35,[121,124,127,130,133,136,139,142,145],{"slug":122,"title":123,"category":117,"fallback":32},"team-and-clients","Team & clients",{"slug":125,"title":126,"category":117,"fallback":32},"client-approval-and-review","Team & client approval",{"slug":128,"title":129,"category":117,"fallback":32},"slide-comments","Slide comments",{"slug":131,"title":132,"category":117,"fallback":32},"agency-calendar","Combined agency calendar",{"slug":134,"title":135,"category":117,"fallback":32},"client-credit-quota","AI credit quota per client",{"slug":137,"title":138,"category":117,"fallback":32},"client-reports","Monthly client reports",{"slug":140,"title":141,"category":117,"fallback":32},"client-reports-full","Full client reports: AI, customisation & auto-send",{"slug":143,"title":144,"category":117,"fallback":32},"private-templates-and-brief","Agency templates, brand lock & brief",{"slug":146,"title":147,"category":117,"fallback":32},"white-label-and-custom-domain","White-label & custom domain",{"slug":149,"name":150,"sort":151,"articles":152},"scheduling","Scheduling & social accounts",40,[153,156,159,162,165,168,171],{"slug":154,"title":155,"category":149,"fallback":32},"connect-social-accounts","Connecting social media accounts",{"slug":157,"title":158,"category":149,"fallback":32},"tiktok-paid-plans","TikTok on paid plans",{"slug":160,"title":161,"category":149,"fallback":32},"schedule-posts","Scheduling posts",{"slug":163,"title":164,"category":149,"fallback":32},"recurring-schedules","Recurring schedules",{"slug":166,"title":167,"category":149,"fallback":32},"post-own-media","Post your own photos & videos",{"slug":169,"title":170,"category":149,"fallback":32},"post-analytics","Post analytics",{"slug":172,"title":173,"category":149,"fallback":32},"make-similar-content","Make more like your best posts",{"slug":175,"name":176,"sort":177,"articles":178},"api-integrations","API & integrations",42,[179,182,185,188,191],{"slug":180,"title":181,"category":175,"fallback":32},"api-and-mcp","API and MCP: connect Posto to other apps",{"slug":183,"title":184,"category":175,"fallback":32},"claude-connector","Connect Posto to Claude as a custom connector",{"slug":186,"title":187,"category":175,"fallback":32},"mcp-via-npx","MCP via npx (@postoid\u002Fmcp)",{"slug":189,"title":190,"category":175,"fallback":32},"api-reels-and-recurring","Reels and recurring schedules via API & MCP",{"slug":192,"title":193,"category":175,"fallback":32},"webhooks","Webhooks: automatic updates from Posto",{"slug":195,"name":196,"sort":197,"articles":198},"account","Account & data",45,[199,202,205],{"slug":200,"title":201,"category":195,"fallback":32},"export-data","Exporting your account data",{"slug":203,"title":204,"category":195,"fallback":32},"delete-account","Deleting your account",{"slug":206,"title":207,"category":195,"fallback":32},"unsubscribe-emails","Unsubscribing from emails",{"slug":209,"name":210,"sort":211,"articles":212},"affiliate","Affiliates & referrals",47,[213,216,219,222],{"slug":214,"title":215,"category":209,"fallback":32},"invite-friends","Invite friends, earn AI credits",{"slug":217,"title":218,"category":209,"fallback":32},"join-affiliate-program","Joining the affiliate program",{"slug":220,"title":221,"category":209,"fallback":32},"affiliate-commission","Affiliate commissions",{"slug":223,"title":224,"category":209,"fallback":32},"affiliate-payouts","Withdrawing affiliate commissions",{"slug":226,"name":227,"sort":228,"articles":229},"troubleshooting","Troubleshooting",50,[230,233,236],{"slug":231,"title":232,"category":226,"fallback":32},"post-failed","Post failed: common causes",{"slug":234,"title":235,"category":226,"fallback":32},"link-not-readable","Link can't be read",{"slug":237,"title":238,"category":226,"fallback":32},"photo-not-showing","Photo not showing on a slide",[240,241,242,243,244,245],{"slug":180,"title":181,"category":175,"fallback":32},{"slug":154,"title":155,"category":149,"fallback":32},{"slug":30,"title":31,"category":26,"fallback":32},{"slug":200,"title":201,"category":195,"fallback":32},{"slug":59,"title":60,"category":55,"fallback":32},{"slug":214,"title":215,"category":209,"fallback":32},{"slug":65,"locale":23,"requestedLocale":23,"fallback":32,"title":66,"html":247,"description":248,"toc":249,"faq":263,"updatedAt":272,"videoUrl":6,"category":273,"related":274,"locales":277},"\u003Cp>AI credits are deducted when you press an AI action button (e.g. \u003Cstrong>Create\u003C\u002Fstrong>), before the AI starts working. If anything fails, the AI credits are refunded automatically — you don't need to contact us.\u003C\u002Fp>\n\u003Ch2 id=\"when-are-ai-credits-refunded\">When are AI credits refunded?\u003C\u002Fh2>\n\u003Col>\n\u003Cli>\u003Cstrong>The slide text fails\u003C\u002Fstrong>: all AI credits for that carousel are refunded, including the AI credits for its images.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An image fails\u003C\u002Fstrong> (after Posto tries a backup): the AI credits for each failed image are refunded. The studio shows a message that the photo couldn't be created and its AI credits were refunded. The slide is still usable; upload your own photo or regenerate it.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Replacing a photo fails\u003C\u002Fstrong> in the studio: the AI credits for that photo replacement are refunded.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>An AI text action fails\u003C\u002Fstrong> (e.g. caption, rewrite, or brand analysis): the AI credits for that action are refunded.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch2 id=\"which-wallet-do-they-go-back-to\">Which wallet do they go back to?\u003C\u002Fh2>\n\u003Cp>The wallet they came from. If the plan AI credit period has already rolled over by the time of the refund, the AI credits go to your top-up AI credits so they don't expire.\u003C\u002Fp>\n\u003Ch2 id=\"is-anything-not-refunded\">Is anything not refunded?\u003C\u002Fh2>\n\u003Cp>Yes: deleting a finished carousel or batch doesn't refund AI credits.\u003C\u002Fp>\n\u003Ch2 id=\"where-can-i-see-my-balance\">Where can I see my balance?\u003C\u002Fh2>\n\u003Cp>Your latest balance shows in the left menu and in the account menu → \u003Cstrong>Plan & billing\u003C\u002Fstrong>. If the numbers don't look right, contact support with the carousel title and the time.\u003C\u002Fp>\n\u003Cp>Money refunds (not AI credits) are covered by the \u003Ca href=\"\u002Frefund\">Refund Policy\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>Still stuck? Contact \u003Ca href=\"mailto:support@posto.id\">support@posto.id\u003C\u002Fa>.\u003C\u002Fp>\n","AI credits are deducted when you press an AI action button (e.g. Create), before the AI starts working. If anything fails, the AI credits are refunded…",[250,254,257,260],{"id":251,"text":252,"level":253},"when-are-ai-credits-refunded","When are AI credits refunded?",2,{"id":255,"text":256,"level":253},"which-wallet-do-they-go-back-to","Which wallet do they go back to?",{"id":258,"text":259,"level":253},"is-anything-not-refunded","Is anything not refunded?",{"id":261,"text":262,"level":253},"where-can-i-see-my-balance","Where can I see my balance?",[264,266,268,270],{"question":252,"answer":265},"The slide text fails : all AI credits for that carousel are refunded, including the AI credits for its images. An image fails (after Posto tries a backup): the AI credits for each failed image are refunded. The studio shows a message that the photo couldn't be created and its AI credits were refunded. The slide is still usable; upload your own photo or regenerate it. Replacing a photo fails in the studio: the AI credits for that photo replacement are refunded. An AI text action fails (e.g. capt…",{"question":256,"answer":267},"The wallet they came from. If the plan AI credit period has already rolled over by the time of the refund, the AI credits go to your top-up AI credits so they don't expire.",{"question":259,"answer":269},"Yes: deleting a finished carousel or batch doesn't refund AI credits.",{"question":262,"answer":271},"Your latest balance shows in the left menu and in the account menu → Plan & billing . If the numbers don't look right, contact support with the carousel title and the time. Money refunds (not AI credits) are covered by the Refund Policy . Still stuck? Contact support@posto.id .","2026-11-09T10:55:35.148Z",{"slug":55,"name":56},[275,276],{"slug":59,"title":60,"category":55,"fallback":32},{"slug":62,"title":63,"category":55,"fallback":32},[23,278,279],"id","ms"]